Refund policy

Return/Refund of Broken Products

Thanks for purchasing our products from Therma Wear. To be eligible for a refund, you must return the product within 14 calendar days after delivery. You may return the product if it breaks down during this 14-day period. However, defects or breakdowns due to abuse, negligence, accidents, misuse, or unauthorized repairs/modifications will not be covered. Proof of purchase (e.g., photos, videos) is required for warranty claims. Your evidence will be reviewed by our team.
This process may take up to 3 business days. After approval, the refund will be issued to the original payment method used at purchase. For credit card payments, it may take 5–10 business days for the refund to appear on your statement. If the product is damaged due to external influences, or you initiate the return after 14 calendar days, you are not eligible for a refund.

If anything is unclear or you have further questions, feel free to contact our customer support team at thermawearcustomer@gmail.com.

Special Case – 30-Day Warranty Shipping Option

If you selected the 30-day warranty shipping option at checkout, you can return your product within 30 calendar days after delivery. Returns are accepted for breakdowns during this 30-day period or if the product is broken on arrival. As above, defects due to abuse, negligence, accidents, misuse, or unauthorized repairs/modifications are not covered. Proof of purchase is required, and evidence will be verified by our team.
This process may take up to 3 business days, after which the refund will be issued to the original payment method. Credit card refunds may take 5–10 business days to post. No refunds are given if you initiate a return after 30 calendar days.

For any questions, contact our customer support team at thermawearcustomer@gmail.com.

Common Returns

At Therma Wear, we strive to provide high-quality products and excellent customer service. However, if a product doesn’t meet your expectations, here’s our return policy:

Eligibility for Returns

  • You may return any product within 14 days of receiving it if you're not satisfied.

  • The product must be in original, unused condition, with all packaging and tags intact.

Return Process

  • Contact our customer service team within 14 days of receipt to initiate a return at thermawearcustomer@gmail.com.

  • Upon approval, you'll receive instructions on how to ship the product back.

Return Shipping

  • Return shipping is the customer’s responsibility. We do not provide free return labels.

  • Please purchase and print your own return shipping label.

Refunds

  • Once we receive your return and inspect its condition, we’ll process your refund.

  • Refunds will be issued to the original payment method within 5–10 business days of receipt.

Exceptions

  • Personalized products or final-sale items may not be eligible for return. Please check the product page for eligibility details.

We appreciate your understanding and cooperation. If you need assistance, don’t hesitate to contact our customer service team at thermawearcustomer@gmail.com